01
When a refund may apply
- The product delivered is defective or damaged.
- The wrong product was delivered.
- The product does not match the agreed specification.
- The service was not delivered according to the agreed contract terms.
02
Request period and product condition
Refund requests must be submitted within the return period communicated for the relevant order after delivery or service completion.
Returned products must be in their original condition and include all original packaging, accessories, manuals, and supplied components.
03
Inspection and processing
Every request is reviewed and, where applicable, the product is inspected before approval. Once approved, the refund is issued through the applicable payment method.
The time needed for funds to appear may vary by bank, card provider, or payment gateway and can take several business days.
04
UAE service coverage
We support customers across Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.